The agent retrieved IBM's homepage and products page, which documented the company's offerings and target customers, but IBM does not publish pricing information on its site. The agent could not fulfill the pricing and differentiation portions of the task from site content alone and had to resort to model memory for competitive positioning.

• ›IBM's homepage and products page clearly list what the company does (AI, cloud, security, consulting, training) and who it serves (enterprises, developers, students), making the 'what' and 'who' sections fully site-grounded.
• ›Pricing is deliberately obscured: the site labels products as 'Buy Now' or 'Free Trial' but never shows list prices, pricing models (subscription vs. license), or a 'contact sales' path. The only concrete pricing found was a free trial offer for IBM Bob (50 Bobcoins for 30 days), which remains unexplained.
• ›The agent had to supply competitive differentiation (hybrid-cloud focus, mainframes, consulting arm) from model memory because IBM's site contains no comparison section or competitive positioning statements.
• ›Site navigation exposed fragmentation: repeated links, inconsistent event dates, and missing explanations (e.g., what 'Bobcoins' means, whether SkillsBuild is free or paid) created friction in understanding the full offering.
• ›The agent did not follow individual product pages to find pricing details, which may exist but are not surfaced from the homepage or products listing pages. The site's structure assumes enterprise users will contact sales rather than self-serve pricing discovery.