The agent successfully gathered enough information to explain Zalando.be's core business, target audience, pricing model, and competitive positioning, but had to work around a poorly navigable site structure. The homepage provided good overview content, but the /about, /help, and /delivery-and-returns URLs all returned 404s, forcing reliance on web search for competitor context and Zalando Plus details rather than first-party documentation.

• ›The homepage [0] was content-rich and self-contained, offering a complete overview of products, brands, and key features; this was the only successful on-domain fetch that carried substantial factual content.
• ›Multiple standard documentation URLs (about, help, delivery-and-returns) returned 404 errors, indicating poor information architecture or no published support pages—the agent had to guess URLs rather than follow site navigation.
• ›The Zalando Plus page [6] triggered a login redirect to a third-party auth service, making it inaccessible without authentication; the agent worked around this by searching for Plus details externally, which succeeded [7].
• ›Delivery timeframes, shipping costs for orders under €25, and exact Plus rollout status on zalando.be remained unconfirmed despite searching, because the site does not expose these details in fetchable pages.
• ›The agent relied on web search results [5, 7] and external corporate sources to fill gaps on competitors and loyalty program details, indicating the site does not publish comparative or detailed program information in public-facing pages.