The agent assembled a comprehensive overview of Telia Finland by combining direct site fetches, web searches, and external sources — but the telia.fi website itself was minimally useful. The site is primarily Finnish-language with limited English pages; most practical information (pricing, service details, competitive positioning) came from PDFs, external industry reports, and Wikipedia rather than from telia.fi's primary content.

• ›Step [7] (Products and services page) fetched successfully but returned truncated HTML with no usable detail; the agent had to supplement via web search. Steps [9], [13], [23] relied on external sources (Wikipedia, industry reports, competitor comparisons) to answer 'who it's for' and 'how it's different'—Telia.fi itself does not publish transparent competitive analysis.
• ›Steps [15] and [17] (pricing PDFs) were the most content-bearing for pricing info, but required the agent to locate them via web search rather than navigate from the homepage. The site does not surface a clear pricing page; users must hunt PDFs or contact sales.
• ›Step [19] (Telia Play service description PDF) and [21] (business segments search result) show the agent had to externalize discovery of service boundaries—telia.fi's navigation between consumer/business segments is fragmented and does not clearly explain service overlap or tier differences. The agent's final insight about 'consistent network quality' as a differentiator came entirely from external Opensignal report [23], not from telia.fi's own messaging.