The agent fetched the homepage and the dedicated no-fee promise page, pulling a clear overview of the firm's services, pricing claims, and differentiators, and flagged where terms were vague. The site was reasonably navigable, though the fee details lived on a separate page that was not linked from the homepage and a guessed URL returned 404.

• ›The homepage alone did not contain the fee terms; the agent had to reach /our-firm/our-no-fee-promise, which it found only by guessing, so pricing was not discoverable from the main entry point.
• ›The fee page explained SSD fees come from retroactive benefits and that there is no fee if the client loses, but never explained the headline asterisk or stated fee amounts, leaving the core pricing question partially unanswered.
• ›Differentiation claims (family ownership, 'tens of millions' recovered, results beating national averages) were unsupported by data on the site, and no competitors were named, so comparison to alternatives was not possible from site content.
• ›Navigation had friction: a nav link pointed to a placeholder (#) and a plausible URL returned 404, though the real page was reachable.
• ›The agent's answer was grounded in fetched site content throughout and it disclosed it used no web search, a transparent sourcing practice.