The agent gathered good general information about Ivory IT's services and positioning from web search and LinkedIn, but could not access detailed pricing or direct competitor comparisons; the target site itself remained inaccessible due to SSL certificate errors, forcing reliance on third-party content.

• ›Direct site access failed completely (steps [1] and [3] hit expired certificate); all substantive content came from search results and LinkedIn, not from the target domain.
• ›Search results (steps [5], [10], [11]) yielded service descriptions and company overview but no public pricing tiers or structured competitor comparisons—pricing absence was confirmed across multiple searches, not guessed.
• ›LinkedIn (step [15]) was the richest single source, providing company size, founding date, service specializations, and actual case study details (80M orders, 26K stores); this external third-party page became the primary source for identity/positioning facts.
• ›The agent correctly identified and stated the limitations (pricing model absent, certificate issues, no public comparisons) rather than fabricating details, though it could not fulfill the 'how it's different from alternatives' requirement due to lack of comparative data.
• ›Website navigation was impossible; the agent recovered by pivoting to search and LinkedIn, making this a workaround success with degraded information density—no internal site architecture or dedicated pages for pricing/solutions were ever accessed.