The agent successfully gathered and synthesized the core business model, pricing, audience, and process from two pages of the site. However, the site has significant gaps in transparency (unpublished deposit amounts, missing rental duration, vague service boundaries, non-functional quote tool) that forced the agent to document what was NOT stated rather than derive complete answers from clear, published information.

• ›The homepage rendered as Spanish-language text describing the business, but critical operational details were either vague (traslado costs quoted separately, rental length not specified) or contradictory (5.0 rating + 0 reviews). The agent had to cross-reference the delivery/refunds page to fill gaps the homepage left open.
• ›The quote tool (step [0]) shows 'Total $0' with a non-functional WhatsApp button ('#'). The agent noted this makes the primary conversion path broken, forcing customers to contact via WhatsApp instead. This is a UX failure, not a missing feature.
• ›The delivery/refunds page (step [1]) supplied liability and damage fees ($1,200 per letter) and refund policy (non-refundable deposit) that the homepage omitted. The agent had to follow a link to find terms customers would need to know before booking.
• ›Service area is listed as vague geographic regions ('eastern CDMX', 'oriente'). The agent found no explicit list of excluded neighborhoods or clear coverage map, only a note that unlisted areas must be checked via the quote tool—placing the burden on the customer.
• ›The site does not publish furniture or custom carpentry prices at all. The agent correctly identified this as a forced-contact pattern rather than transparent pricing, limiting the ability to evaluate the business without WhatsApp outreach.