The agent gathered a partial but coherent overview of my.so.ch by fetching two pages (homepage and help index), both of which were site-provided but discovered by memory-typed URLs rather than site navigation. The site supplied enough facts to answer *what* it is and *who* it serves, but failed to expose pricing, eligibility rules, access-level mechanics, and SwissID details—leaving the agent to note these gaps rather than fill them from model memory.

• ›Both fetched pages were discovered via URL memory, not site navigation (0% link-following, 100% typed from memory), indicating the site does not surface its own help and information resources through the main page's navigation or internal links.
• ›The homepage returned a service catalog with loading placeholders ('Keine Dienstleistung'), suggesting incomplete or failed rendering of the service list—a content-bearing issue that prevented full discovery of offerings.
• ›The help index page ([1]) was title-only with no answer content visible in the fetch, forcing the agent to acknowledge it had source material but could not access the actual answers—an honest partial rather than an assembled inference.
• ›Pricing and eligibility are entirely absent from both fetched pages; the agent did not invent or assume costs, but correctly attributed the gap to the site, not model limitations.
• ›Terminology inconsistency ('Zugangsniveau' vs 'Vertrauensstufe' for access levels) appeared across pages without definition, creating genuine confusion the agent properly surfaced as a site navigation or content-clarity issue rather than an agent limitation.