The agent assembled a comprehensive overview of Optus by combining direct site exploration (homepage, mobile, plans, broadband, business sections) with web search results on pricing and competitive positioning. The site itself was navigable for core product discovery but fragmented — multiple dead links (404s) on entertainment and home internet pages forced the agent to rely on prior knowledge and external research to fill gaps on pricing tiers, bundling discounts, and competitive differentiation.

• ›Direct site fetches ([1], [2], [4], [6], [10], [12], [16]) returned working product pages with titles, meta descriptions, and page structure, but the HTML bodies were truncated and did not render actual pricing tables, plan details, or service descriptions in the response body—forcing the agent to infer content from titles and metadata alone.
• ›The agent encountered multiple 404s and geolocation blocks ([3], [5], [7], [9], [11], [13], [17]) on entertainment, home-internet, and business-specific pages, signaling poor URL discoverability or site structure; web search ([14], [15]) was required to locate the actual NBN plans page (/shop/broadband/home-broadband/plans), which was not reached via on-site navigation.
• ›Pricing details and competitive metrics (Telstra/Vodafone comparison, bundling discounts, specific plan tiers) came entirely from external sources ([14], [15]) rather than from the site itself; the site did expose plan entry prices in meta descriptions (e.g., '60GB for $40/month', 'nbn Promo Plus Plan for $69/month') but not full tier breakdowns or long-term pricing.
• ›The SubHub entertainment service was mentioned in site metadata and page titles but pages were inaccessible (403 geofence), leaving the agent unable to determine what entertainment offerings actually consist of beyond the name.