The agent successfully gathered enough information to explain Mallebox Déménagement's core offering, pricing structure, and service tiers, but encountered significant friction: the site publishes no price anchors, contains contradictory terms between homepage and legal documents, and leaves carton inclusion, insurance caps, and service-area definitions unclear. The agent cited three fetches—homepage, FAQ section, and CGV—but had to flag unresolved discrepancies and gaps that require direct contact to resolve.

• ›The homepage and CGV directly contradict on payment terms: homepage claims 40% deposit reserves the date; CGV states full price due at order. Agent cited both sources and flagged this as a user-facing problem.
• ›Insurance coverage limits are published in the CGV (€75–€250 per item type) but appear to be copied from the storage product rather than tailored to moving, creating ambiguity the site does not resolve.
• ›Carton inclusion is vaguely described as 'included or optional depending on formula' with no specifics for Essentielle tier. The agent explicitly called this out as missing rather than inferring from model memory.
• ›No price anchors or ranges are published anywhere on the site. The agent correctly identified this as a barrier to comparison shopping and noted it in both the main answer and the confusions section.
• ›The FAQ section was fetched but returned only topic headings, not actual Q&A content. Agent reported this explicitly rather than filling gaps with model memory.