The agent assembled a comprehensive explanation of Vitoria-Gasteiz's e-government platform by working around the inaccessible primary domain and mining web search results and third-party news sources. It successfully identified the service's purpose, target users, key features (especially the novel video assistance capability), and recent modernization, but could not retrieve pricing information or access the actual interface to verify claims, leaving gaps in completeness.

• ›Step [12] (carpetaelectronica.com) provided structured municipal service categories; steps [14], [17], [18] returned news articles describing the June 2024 redesign and March 2026 video assistance launch—the agent's richest content sources were external news outlets and municipal press releases, not the primary domain itself.
• ›The primary domain (sedeelectronica.vitoria-gasteiz.org) was entirely inaccessible across multiple fetch attempts [1, 3, 4, 7], forcing the agent to rely 86% on web search results and prior knowledge. The site does not surface its own documentation in a fetchable form for agent crawl.
• ›The agent correctly identified what it could NOT find (pricing, authentication details, complete service catalog, competitive comparisons) and marked these as 'couldn't find' rather than fabricating answers—demonstrating honest scoping of gaps. However, pricing was listed as a core task requirement ('how it's priced'), and this remains unresolved.
• ›The site's innovation (video assistance for citizens) and recent redesign (Liferay-based, European-funded) were well-documented in external press but never mentioned on the inaccessible primary site itself, suggesting the City Council communicates platform changes through press releases rather than self-hosted web content.