The agent assembled a comprehensive overview of Air New Zealand by combining the homepage fetch, web search results, and two direct content pages (fare rules and optional fees), but had to work around a largely inaccessible US website. The US site (airnewzealand.com) returned 404s for most expected navigation paths, forcing the agent to rely on the NZ site (airnewzealand.co.nz), web search snippets, and prior knowledge to answer the task. Despite navigation friction, the agent succeeded in explaining what Air New Zealand does, who it serves, how it prices, and what differentiates it—information ultimately sourced from a combination of working pages and external search results rather than a coherent on-site information architecture.

• ›Step [1] (US homepage) loaded successfully but contained limited accessible text; steps [3–10] confirmed most content-bearing pages on the US domain were 404s, forcing pivots to the NZ site and search.
• ›Steps [16] and [18] (fare rules and optional fees pages) were discoverable only via web search results, not via navigation from the homepage; these were the primary sources for pricing details and service tiers.
• ›Steps [20] and [21] (web searches) provided critical differentiators and recent product innovations (SkyNest bunk beds, new Business class, 2026 launches) that were not present in the fetched website content itself.
• ›The agent had to assemble the final narrative from fragments: homepage branding ('Safest Airline 2025'), service-tier pages found through search, and external news sources—the site does not publish a cohesive 'what we do' or competitive positioning document.
• ›Prior knowledge accounted for 55% of fetches and web search for 18%, indicating the agent relied heavily on non-site sources to compensate for the site's fragmented information architecture and inaccessible navigation paths.
• ›The booking engine URL (flightbookings.airnewzealand.com) and specific current pricing required the agent to infer or note limitations—the site does not expose real-time airfares on informational pages, and loyalty program benefits were difficult to locate.